Piney Hill Policies
There is a 2 night minimum stay requirement for weekends and Holidays for ALL accommodations; Friday/Saturday, Saturday/Sunday or any 2 night combination that includes a Friday, Saturday or Sunday.
Exception: Please check our availability!
Should we still have a room available 24 hours prior to date of interest we may accept a 1 night weekend stay.
Please call after 12 NOON.
PLEASE NOTE OUR POLICIES BELOW:
- No Smoking Permitted. All interior rooms are smoke free. Smoking is only permitted outdoors.
- We do not allow children under the age of 16.

- Sorry, we cannot accept pets. We suggest you contact Mystic Pet Resort in Luray for boarding.
- Sorry, No Internet Access is available in our location.
- There are no cooking facilities available for guest use.
- All rooms have individually controlled air conditioning.
- All reservations will be held with a valid credit card number
- Single/Couple's massage available; must be scheduled prior to arrival.
- Flowers are available for special occasions. Must be ordered in advance of your arrival.
- Gift Certificates Available - purchase online at the link above or call or e-mail us.
- Check IN: Between 3 - 10 P.M.
- We cannot not accept earlier Check INs or luggage drop offs.
- Check OUT: is by 11 A.M.
- Forms of Payment accepted: Cash, Visa, MasterCard, Discover
Cancellation Policy:
A $25.00 service charge per room will be applied to all cancellations. Due to limited availability which requires us to turn guests away once a room is blocked out, cancellations received less than 7 days from arrival will be charged the entire reservation price unless we can rebook.
Holidays and Fall season cancellations received less than 14 days from arrival will be charged the entire reservation price unless we can rebook. We will not attempt to rebook your room should you cancel your reservation on the day of your arrival.
No Shows, that is not notifying us at all, will be charged the entire reservation price. If a reservation is cut short you will be charged 50% per day for each remaining day of your reservation, excluding Holidays and Fall Season where you will be charged the entire amount of your reserved stay.
All cancellations must be received by phone.
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