Piney Hill Policies
RESERVATIONS
To make a reservation, please book online. All reservations are processed in real-time, meaning once you select your cottage or room, it is immediately blocked out, and a confirmation will be sent to you. For your protection, we cannot store your credit card information due to current PSI regulations.
COTTAGES/HOUSE GUEST ROOMS
- A 2-night minimum stay is required year-round unless otherwise specified.
- No exceptions: We are not offering 1-night stays. If you see a 1-night availability, it is reserved for guests that are currently booked that want to extend their stay.
- Cottages are open 7 days per week.
- Main House Guest rooms are closed Monday, Tuesday and Wednesday unless you book an extended stay of 4 or more nights that includes one or more of these nights. Be sure to add the Extended Stay Discount!
HOLIDAYS
The following holidays require a 3-night minimum stay:
- Memorial Day Weekend
- Labor Day Weekend
- Columbus Day Weekend
CHECK-IN TIME
COTTAGES:
- Check-In: 3:30 p.m. – 11:30 p.m.
- Self-Check-in is available from 3:30 p.m. – 11:30 p.m.
- Innkeeper Check-in is available from 3:30 p.m. – 8:00 p.m.
- No early check-ins or luggage drop-off.
MAIN HOUSE GUEST ROOMS:
- Check-In: 3:30 p.m. – 8:00 p.m.
No early check-ins or luggage drop-off.
CHECK-OUT TIME
- Check-out is by 11:00 a.m.
“Parting is Such Sweet Sorrow”. To allow time for new guests, please be prepared to leave by this time. - No late check-outs allowed.
- $85 late fee will apply for check-outs after 11:00 a.m.
- Additional night charge will apply for check-outs after 12:00 p.m.
BREAKFAST
- For guests staying in our cottages, breakfast is delivered to your door at 8:45 a.m. in a picnic basket.
- For house guests, we serve a full hot country-style breakfast at 9:00 a.m. at our farmhouse-style table.
- For more details about our complimentary breakfast, click here .
Special Ingredients & Additional Charges
For guests with specific dietary requirements, an additional charge will apply to cover the cost of special ingredients:
- Gluten-Free Options: Includes items such as gluten-free French toast, egg bakes, scones, and breakfast breads. Gluten-free cookies and dessert options are also available.
- Vegan Requests: A selection of vegan-friendly options minus any animal products.
- Restrictive Diets: We only cater to medical dietary needs with advance notice. We are unable to accommodate other diets, such as: Paleo, ovo-free (no eggs).
- Note: There is an additional charge per person, per night for gluten-free, vegan, or medically restricted diets.
CHILDREN / PETS / PARTY GROUPS
Children Policy
We do not allow infants or children at the property, and there is no option to add a child during the reservation process. If you arrive with a child, we will be unable to accommodate you, and you will still be responsible for the full payment of your stay. Please review our policies carefully before booking.
To maintain a peaceful, relaxing atmosphere for all our guests, please note the following:
- No children or infants—adult guests only (18+).
- No pets allowed. For pet boarding, please contact Mystic Pet Resort in Luray.
- No party groups—we do not accommodate those seeking a party atmosphere.
SMOKING POLICY
- No smoking or vaping permitted inside the main house or in the cottage rentals. Smoking is allowed outdoors only.
- A $250 fee will be charged for cleaning or repairs resulting from smoking inside the building.
LODGING FOR AREA WEDDING
We hope you will consider one of our luxury cottage rentals or main house guest rooms for your honeymoon getaway as well as a lodging option for your wedding party and guests. Please have your guests book with us directly as we do not hold lodging.
We do not block out lodging in advance for weddings in the area. Please add Piney Hill Bed & Breakfast and Cottages to your list of lodging options for your wedding party and guests to book with us directly. You can see lodging options, HERE and make a reservation, HERE
DAMAGES / DISCLAIMER
- We kindly ask that you leave your cottage or guest room in the same condition you found it.
- We take pride in maintaining our property and provide an exceptional guest experience. Please report any damage or spills immediately so we can address them.
- Normal wear and tear is expected, but we reserve the right to charge for excessive cleaning, damages, repairs, or replacements as deemed necessary.
- Excessive cleaning fees may be charged for damages or additional cleaning, as needed, and will be billed to the credit card on file.
- Piney Hill Bed & Breakfast is not responsible for lost or stolen items. Small valuables may be stored in the office at your request.
- Items left behind after departure will be secured for 30 days and can be shipped via USPS Priority Mail with a $10 shipping fee. After 30 days, unclaimed items will be donated to charity.
- Disruptive behavior will not be tolerated. If you are asked to leave due to violation of our policies, your payment will be forfeited, and you will be charged for any additional fees incurred.
FORMS OF PAYMENT ACCEPTED
- Cash, Debit, Visa, MasterCard, Discover
- All reservations will be held with a valid credit card, and the total cost of your stay will be charged on the day of arrival.
DEPOSIT
- If you add a special package to your reservation, a non-refundable deposit of $100 will be charged 1 week before arrival.
SAME-DAY RESERVATION REQUESTS
- No walk-ins allowed. All reservations must be made in advance.
- Same-day reservations are available for 2-night stays, up until 2:00 p.m. on the day of arrival.
Cancellation Policy
As your accommodations are reserved exclusively for you from the moment you book, we have the following cancellation guidelines:
- A $25.00 service charge per reserved room will apply to all cancellations made less than 21 days before your arrival.
- Cancellations within 7 days of the arrival date will incur a charge for the full reservation unless we can rebook the room. You’re welcome to reschedule for alternative dates, but if we are unable to rebook, you will be responsible for payment due to the lost revenue from your reservation.
- For holidays and the fall season, cancellations made less than 14 days before arrival will also incur a charge for the full reservation unless we can rebook the room.
- We will not attempt to rebook a reservation if canceled on the day of arrival.
- No-shows (failure to notify us at all) will be charged the full reservation amount.
Cancellation Methods
All cancellations must be made via phone or text.
Winter Weather Policy
During the winter months, should inclement weather create unsafe road conditions, you are welcome and encouraged to reschedule your reservation.
Early Departure Policy
If you need to cut your stay short, after meeting the required minimum of 2 nights (or 3 nights for holidays), an 80% credit will be applied to the remaining nights of your reservation. This credit must be used within 8 months.
Other Information for You!
- All adult guests are welcome; the LGBTQ+ community is always welcome.
- No walk-ins; we only accept advance reservations.
- Insurance restrictions: Only paying guests are permitted to enjoy the property and outdoor areas.
- Fire safety: Candles are prohibited due to fire risk. Please do not bring them with you.
- Wi-Fi: High-speed Wi-Fi is available for laptops and mobile devices.
- Accessibility: Our rooms and cottages are not wheelchair accessible.
- Kitchen use: The main house kitchen is not a common area, and cooking facilities are not available for guest use.
- Amenities: We provide sheets, linens, towels, shampoo, conditioner, and body lotion.
- Flowers: Available for special occasions; they must be ordered in advance of your arrival.
- For guests with cat allergies: We have two outdoor cats on the property, but they are not permitted inside the main house, cottages, or screened porches.
Having read our policies above, you can now plan your romantic, relaxing & adventure getaway. Come enjoy the magic of the Shenandoah Valley and make memories that will last a lifetime. We look forward to meeting you and having you as our guest!