Piney Hill Policies
RESERVATIONS
Please make your reservation online. Reservations are in “Real Time”; once you have reserved your cottage or room of choice, it is automatically blocked out and a confirmation sent directly to you. Also; for your protection, current PSI regulations do not allow us to store your credit card information at the B&B.
COTTAGES
Require a 2 night minimum stay YEAR ROUND. Read More> We can not make exceptions. We are not currently offering a 1 night stay. If you see a 1 night opening on the reservation calendar, it is only left unblocked in the event a booked couple around those dates want to add a night to the beginning or end of their stay. Otherwise it is left empty. There is a $25 basic cleaning fee added to each cottage reservation. Read Less >
COTTAGE CLEANING
We do ask that you leave the cottage in the condition you found it. Read More> Read Less >
HOUSE GUEST ROOMS
Require a 2 night minimum stay YEAR ROUND. Read More> We can not make exceptions. We are not currently offering a 1 night stay. If you see a 1 night opening on the reservation calendar, it is only left unblocked in the event a booked couple around those dates want to add a night to the beginning or end of their stay. Otherwise it is left empty. Read Less >
DEPOSIT
If you add one of our Special Packages a non-refundable deposit of $100.00 will be charged 1 week prior to arrival.
BREAKFAST
We serve our house guests a full hot country style breakfast at our farmhouse-style table each morning at 9:00 a.m.. If you are in one of our cottages, the same hot breakfast is delivered to your door at 8:45 a.m. each morning in a picnic basket. For more information on our complimentary breakfast please look HERE.
HOLIDAYS
The following holidays require a 3 night minimum stay: Memorial Day, Labor Day & Columbus Day weekends.
CHILDREN / PETS / PARTY GROUPS
- We do our best to promote and provide a quiet, relaxing atmosphere for all our guests.
- No children; only adult guests 18 years and older.
- No pets; for pet boarding contact Mystic Pet Resort in Luray.
- No party groups. This pertains to those looking for more of a party atmosphere and location.
CHECK IN TIME
MAIN HOUSE CHECK IN: 3:30 p.m. – 8:00 p.m.
- No Early Check-IN or Luggage Drop Off.
COTTAGE CHECK IN: 3:30 p.m. – 9:00 p.m.
- “Self Check IN” between 9:30 p.m.- 11:30 p.m.
- No Early Check-IN or Luggage Drop Off.
CHECK OUT TIME
CHECK OUT: by 11:00 a.m. Read More> Read Less >
“Parting is such sweet sorrow,” but to allow us ample time to prepare for new guest arrivals, please be ready to depart the property by 11:00 a.m.
• An $85.00 late fee will be automatically applied to guests that abuse our 11:00 a.m. check-out time. Please allow yourself amply time to load your car and be ready to depart on time.
• Guests that push the envelope and have not departed the property by 12:00 NOON will automatically be charged for an additional night.
FORMS OF PAYMENT ACCEPTED
Cash, Debit, Visa, MasterCard, Discover
- All reservations will be held with a valid credit card. The total of your stay will be charged day of arrival to the card you used to make your reservation.
SMOKING POLICY
- NO SMOKING or VAPING PERMITTED: All interior rooms are smoke free. Smoking is only permitted outdoors.
- A minimum fee of $150 for extra cleaning or repairs and revenue losses due to smoking in the building will be charged to your credit card.
DAMAGES/DISCLAIMER
We take pride in our establishment and our goal is to provide an exceptional experience for each guest from beginning to end, so we keep a close eye on our bedding and furnishings. Please report any spills or damage immediately; the sooner we can treat spills or other messes, the better! Read More> Read Less >
SAME DAY RESERVATION REQUEST
We do not accept Walk-Ins. Advance reservations are required. If looking for same day and we show availability, please contact us via text or call prior to 1:00 p.m. at: (540)-860- 8470. CHECK AVAILABILITY
Cancellation Policy
Because your accommodations are blocked out and reserved for you from the moment you make your reservation:
- A $25.00 service charge; per reserved room, will be applied to all cancellations received less than 15 days prior to arrival.
- Cancellations received 7 days or less from “date of arrival” will be charged for the total of reservation unless we can re-book. You are more than welcome to re-book for alternate dates, but if we do not re-book the reservation you are cancelling, then your commitment is not fulfilled and you will be responsible for payment due to our loss of revenue for those dates.
- Holidays and Fall Season Cancellations received less than 14 days from “date of arrival” will be charged the total of reservation unless we can re-book. You are more than welcome to re-book for alternate dates, but if we do not re-book the reservation you are cancelling, then your commitment is not fulfilled and you will be responsible for payment due to our loss of revenue for those dates.
- We will not attempt to re-book your room should you cancel your reservation on “day of arrival”.
- No Shows, that is not notifying us at all, will be charged the entire reservation price.
- All cancellations must be received by phone or text.
- All policies apply to those using gift certificates as well.
- During the WINTER MONTHS, should we incur inclement weather which create unsafe road conditions, you are welcome and encouraged to reschedule your reservation.
- If a reservation is cut short; after the required 2 night minimum, a gift certificate equal to 50% of the remaining nights of reservation will be issued. The gift certificate is valid and must be used within 6 months of issue. This excludes Holidays and Fall Season where you will be charged the entire amount of your reserved stay.
Other Information for You!
- ALL adult guests are welcome. LGBT community are always welcome.
- We do not host weddings or receptions at Piney Hill. We hope you will consider us for your honeymoon or guest’s lodging.
- NO WALK-INS: We only accept ADVANCE reservations
- INSURANCE RESTRICTIONS: Only paying guests may enjoy the property and outdoor areas.
- Due to fire danger, please do not bring candles with you. We do not allow them in the guest areas.
- High Speed Link Wi-Fi is available for your laptop or mobile device.
- Our rooms & cottages ARE NOT handicap accessible for wheel chairs.
- The main house kitchen is not a common area. There are no cooking facilities available for guest use.
- We provide sheets & linens, towels, shampoo, conditioner, body lotion.
- Flowers are available for special occasions. They must be ordered in advance of your arrival.
- For those with CAT ALLERGIES: We currently have 4 outside cats on the property. They are not allowed inside the main house, cottages or their screened porches.
Having read our policies above, you can now plan your romantic, relaxing & adventure getaway. Come enjoy the magic of the Shenandoah Valley and make memories that will last a lifetime. We look forward to meeting you and having you as our guest!